Shipping & Returns
WHAT IS YOUR RETURN POLICY? At this time Millie oversees a very lean team so all sales are final. If you receive damaged goods or the wrong size/item, simply email email@example.com within 7 days of the delivery date, your order number, and contact information so we can best resolve your situation.
WHAT IS YOUR SHIPPING POLICY? Please allow up to 10 business days for your order to process. If you have not received a shipping confirmation after 10 business days from the date you placed the order, please reach out firstname.lastname@example.org. Due to COVID-19, orders may take up to 3 weeks to arrive.
DO YOU OFFER INTERNATIONAL SHIPPING? We cannot wait to see someone repping the MILLIE FAN CLUB in Tokyo, Paris, Berlin, São Paulo and beyond. That's why we offer international shipping! Shipping prices vary by country and the weight of your order. We are not responsible for any customs fees that may incur with international orders. Should an international order be sent back to us for any reason, we will contact you via email to arrange a reship or credit to future merchandise available on the website. As mentioned in our return policy, we do not offer refunds, returns, or exchanges.
CAN I CANCEL MY ORDER? Millie starts working on your order as soon as she receives it. Unfortunately, her assistant cannot make any changes or modifications to orders once they have been placed.
CUSTOMER SUPPORT AVAILABLE? Absolutely! Millie's assistant is here to answer any questions you might have. Drop a note to email@example.com.
CAN I HELP YOU WITH MILLIE'S MERCH? Millie would love nothing more than to collaborate with others passionate about their fluffy BFFs! Please reach out to firstname.lastname@example.org with your inquiry.
HOW IS OH MY MILLIE PRACTICING SUSTAINABILITY? Oh My Millie is committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.